Customer & Author Financial PolicyIn Force (v1.0)

Refund & Cancellation Policy

Clear, business-specific terms governing order cancellations, damaged book replacements, returns, publishing service refund eligibility, and Razorpay reversal workflows.

Effective Date: October 28, 2026Last Updated: October 28, 20267 min read

1. Policy Overview

At Archer International Publications, we are committed to providing scholarly works of the highest physical quality and delivering publishing services with transparent professional integrity.

Because our platform handles distinct commercial transactions—physical printed monographs, professional publishing packages, and academic community memberships—this policy clearly outlines refund and cancellation rights for each distinct transaction category.

Archer adheres to fair commercial trade standards under the Consumer Protection Act, 2019 and relevant e-commerce rules in India. Blanket "no refunds under any circumstance" disclaimers are not practiced.

2. Physical Book Purchases (Printed Monographs & Volumes)

The following terms govern purchases of printed academic books made through our online bookstore (archerpublications.com/books and /checkout):

A. Cancellation Prior to Dispatch

You may cancel a physical book order at any time before the shipment has been dispatched from our publishing fulfillment center. To cancel, please contact editorial@archerpublications.com immediately with your Order Number (e.g., AIP-ORD-YYYYMMDD-...).

Once cancellation is verified before dispatch, 100% of the total amount paid will be refunded directly to your original payment source via Razorpay.

B. Damaged, Defective, or Incorrect Books

We inspect all volumes prior to dispatch. However, if your book arrives with physical binding defects, missing pages, printing errors, or transit damage, you are entitled to a prompt remedy.

Eligibility Criteria: Please notify us within seven (7) business days of package delivery. Include your Order Number, a clear description of the defect, and photographs showing the damaged volume and packaging.

Remedy: Upon verification, Archer will ship a brand-new replacement copy at zero additional cost to you. If a replacement copy is out of print or unavailable, a full 100% refund will be issued.

C. Return of Undamaged Books

Due to the specialized scholarly nature of academic monographs, books that have been opened, used, or returned without defect are not eligible for general return once delivered. Books returned due to incorrect postal addresses provided by the customer are subject to re-dispatch fees.

3. Professional Publishing Services & Author Packages

Professional publishing services (e.g., book publication, monograph editing, typesetting, ISBN assignment, cover artwork creation, and journal publication assistance) involve staged editorial labor and third-party registration fees. Refund eligibility is evaluated as follows:

A. Cancellation Before Work Commences

If you purchase or make an advance payment for a publication package and formally cancel your request in writing before any editorial review, manuscript formatting, or typesetting work has commenced, you will receive a full refund less any actual third-party payment gateway processing fees.

B. Work in Progress & Staged Deliverables

Once editorial work, proofreading, typesetting, or custom graphic design has commenced, fees corresponding to completed labor stages are non-refundable.

Where official ISBN registration with the Raja Rammohun Roy National Agency, DOI registration with Crossref, or printing runs have been executed on the author’s behalf, associated institutional and production costs cannot be revoked or refunded.

C. Editorial Revisions & Service Guarantee

If deliverables do not conform to the written specifications agreed upon in your publication service agreement, Archer will provide comprehensive editorial revisions at no additional charge to bring the work into compliance with agreed standards.

4. Archer Author Circle & Memberships

Archer Author Circle inductions are established upon individual publication and consultation with the editorial office.

There are no unauthorized recurring auto-debit subscriptions on this website. Where any one-time induction or membership fee is agreed upon in writing, cancellation terms are provided prior to payment. Approved fee reversals requested before membership credential issuance are honored in full.

5. Refund Processing Timelines & Methodology

Approved refunds are initiated through our Razorpay gateway integration directly to the customer’s original payment instrument (credit card, debit card, UPI account, or net banking account).

  • Initiation Timeline: Archer initiates verified refunds within three to five (3–5) business days following claim approval.
  • Bank Settlement Cycle: Depending on your issuing bank, financial network, or card issuer, the credited amount will reflect on your statement within five to seven (5–7) working days after gateway initiation.
  • Refund Confirmation: You will receive an automated email notification confirming the refund transaction ID and settlement reference.

Direct Account Inquiries

If your approved refund does not appear in your account after 10 working days, please share your order number and transaction reference with support@archerpublications.com, and our finance team will promptly assist with banking reconciliation.

6. Submitting a Cancellation or Refund Request

To submit a cancellation, replacement, or refund inquiry, please reach out via our official support channels:

Email: editorial@archerpublications.com (Subject: Refund / Cancellation Request - [Your Order Number]) Academic Desk / WhatsApp: +91 98765 43210 Office Secretariat: Archer International Publications, Academic Publishing Complex, Technology Corridor, Chennai - 600113, India

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