Refund & Cancellation Policy
Clear, business-specific terms governing order cancellations, damaged book replacements, returns, publishing service refund eligibility, and Razorpay reversal workflows.
1. Policy Overview
At Archer International Publications, we are committed to providing scholarly works of the highest physical quality and delivering publishing services with transparent professional integrity.
Because our platform handles distinct commercial transactions—physical printed monographs, professional publishing packages, and academic community memberships—this policy clearly outlines refund and cancellation rights for each distinct transaction category.
Archer adheres to fair commercial trade standards under the Consumer Protection Act, 2019 and relevant e-commerce rules in India. Blanket "no refunds under any circumstance" disclaimers are not practiced.
2. Physical Book Purchases (Printed Monographs & Volumes)
The following terms govern purchases of printed academic books made through our online bookstore (archerpublications.com/books and /checkout):
A. Cancellation Prior to Dispatch
You may cancel a physical book order at any time before the shipment has been dispatched from our publishing fulfillment center. To cancel, please contact editorial@archerpublications.com immediately with your Order Number (e.g., AIP-ORD-YYYYMMDD-...).
Once cancellation is verified before dispatch, 100% of the total amount paid will be refunded directly to your original payment source via Razorpay.
B. Damaged, Defective, or Incorrect Books
We inspect all volumes prior to dispatch. However, if your book arrives with physical binding defects, missing pages, printing errors, or transit damage, you are entitled to a prompt remedy.
Eligibility Criteria: Please notify us within seven (7) business days of package delivery. Include your Order Number, a clear description of the defect, and photographs showing the damaged volume and packaging.
Remedy: Upon verification, Archer will ship a brand-new replacement copy at zero additional cost to you. If a replacement copy is out of print or unavailable, a full 100% refund will be issued.
C. Return of Undamaged Books
Due to the specialized scholarly nature of academic monographs, books that have been opened, used, or returned without defect are not eligible for general return once delivered. Books returned due to incorrect postal addresses provided by the customer are subject to re-dispatch fees.
3. Professional Publishing Services & Author Packages
Professional publishing services (e.g., book publication, monograph editing, typesetting, ISBN assignment, cover artwork creation, and journal publication assistance) involve staged editorial labor and third-party registration fees. Refund eligibility is evaluated as follows:
A. Cancellation Before Work Commences
If you purchase or make an advance payment for a publication package and formally cancel your request in writing before any editorial review, manuscript formatting, or typesetting work has commenced, you will receive a full refund less any actual third-party payment gateway processing fees.
B. Work in Progress & Staged Deliverables
Once editorial work, proofreading, typesetting, or custom graphic design has commenced, fees corresponding to completed labor stages are non-refundable.
Where official ISBN registration with the Raja Rammohun Roy National Agency, DOI registration with Crossref, or printing runs have been executed on the author’s behalf, associated institutional and production costs cannot be revoked or refunded.
C. Editorial Revisions & Service Guarantee
If deliverables do not conform to the written specifications agreed upon in your publication service agreement, Archer will provide comprehensive editorial revisions at no additional charge to bring the work into compliance with agreed standards.
5. Refund Processing Timelines & Methodology
Approved refunds are initiated through our Razorpay gateway integration directly to the customer’s original payment instrument (credit card, debit card, UPI account, or net banking account).
- Initiation Timeline: Archer initiates verified refunds within three to five (3–5) business days following claim approval.
- Bank Settlement Cycle: Depending on your issuing bank, financial network, or card issuer, the credited amount will reflect on your statement within five to seven (5–7) working days after gateway initiation.
- Refund Confirmation: You will receive an automated email notification confirming the refund transaction ID and settlement reference.
Direct Account Inquiries
If your approved refund does not appear in your account after 10 working days, please share your order number and transaction reference with support@archerpublications.com, and our finance team will promptly assist with banking reconciliation.
6. Submitting a Cancellation or Refund Request
To submit a cancellation, replacement, or refund inquiry, please reach out via our official support channels:
Email: editorial@archerpublications.com (Subject: Refund / Cancellation Request - [Your Order Number]) Academic Desk / WhatsApp: +91 98765 43210 Office Secretariat: Archer International Publications, Academic Publishing Complex, Technology Corridor, Chennai - 600113, India
Related Legal & Editorial Policies
Privacy Policy
This Privacy Policy outlines how Archer International Publications collects, processes, protects, and retains personal data in connection with scholarly publishing, manuscript submissions, customer accounts, and book purchases.
Terms & Conditions
These Terms and Conditions govern your access to the Archer International Publications website, book catalogue purchases, author services, publication package requests, and manuscript submissions.
Shipping & Delivery Policy
Official shipping timelines, domestic postal coverage, free delivery terms across India, physical monograph packaging standards, and tracking procedures.
Manuscript Submission & Copyright Policy
Definitive academic publishing policy governing author copyright retention, submission evaluation rights, peer review standards, plagiarism screening, and formal publishing contracts.
Cookie & Tracking Policy
Detailed audit of browser cookies, local storage mechanisms, and security tokens utilized by the Archer website, confirming our strict no-advertising-tracker standard.
